Shield+ for Zentra
Designing a preventive maintenance management tool to reduce maintenance costs.
The client
Zentra is a security solutions company focused on multi family housing and shared property access. They are delivering convenience and sophistication for their clients and residents through their tailored applications.
Sneakpeek
An overview of what the fuss is all about!
Problem
How might we unlock additional value for our personas to generate recurring revenue above & beyond our current hardware sales + paid access subscription model?
Solution
A sensor based preventive maintenance system called “Shield+” that can manage all the essential assets on the property and identify potential issues before they occur that can save millions in post maintenance for property managers.
What did I do?
Now let's dive in
From the data gathered in market analysis, economic trends, competitive analysis, we found out that iOT market is growing rapidly and trends suggested that security and maintenance are the major concerns for the companies in multi family housing industry.
The above diagram shows the whole research process I followed and the personas we interviewed for data gathering. While environmental analysis provided industry data to ground our research, the interviews further provided the problems users were facing in their day to day lives.
What are the problems?
Property Managers
Overwhelming data to handle (sales, activities, legal works)
Worried about property health in adverse conditions
Residents
Maintenance issues taking too long to fix
Worried about security and learning new tech
Maintenance Staff
Has too many work orders to fill
Self fixable work orders blocking emergency issues